At Jonathan Trails, we want you to be satisfied with your purchase. This Returns & Refund Policy explains the conditions under which returns and refunds are accepted.
Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Certain items, such as personal-use products or customized items, may not be eligible for return.
Non-Returnable Items
- Products damaged due to misuse, negligence, or normal wear and tear.
- Items returned without original packaging or missing parts.
- Items specifically marked as “Final Sale” or “Non-Returnable.”
Refund Process
- Once we receive and inspect your return, we will notify you about the status of your refund.
Return Shipping
- Customers are responsible for the cost of return shipping unless the product was delivered damaged, defective, or incorrect.
- In cases of defective or wrong items, Jonathan Trails will cover the return shipping costs.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately at [email protected] with your order details and photos of the product. We will arrange a replacement at no extra cost.
How to Initiate a Return
To request a return, contact us at [email protected]